1. Effective IT Service Management: To ITIL and Beyond!
2. Implementing ITIL Configuration Management
I'm curiously interested to learn what is ITIL all about since these days, many organization especially MNC and GLC company using and implementing the ITIL for their IT departments. So, it is good knowledge to know what is ITIL for. This is quite most demanding knowledge now days beside SAP, Unix, Linux and Networking.
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